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1. Are there any delivery charges?
Yes we do. The delivery fees are as following:
2. Which delivery area is covered?
We do cover Klang Valley area, Johor Bahru, Kedah, Perak, Melaka, Selangor, Negeri Sembilan, Terrenganu, Kelantan and Pahang for delivery..
3. How long does the delivery take?
We offer delivery in 2 days at the earliest. For example, if you order on 2/1, you can pick the earliest delivery date on 4/1.
4. Can I receive my order the same day?
You may whatsapp our customer service at 019-278 7837 or hello@yookybites.com for any special arrangement (extra charges may apply)
5. I received an incorrect item.
Please provide us with your order number with a short description together with a picture of the entire order and send it to our customer service 019-278 7837 or hello@yookybites.com . Our customer service officer will advise the further steps for replacements.
6. An item missing from my order.
Please provide us with your order number with a short description together with a picture of the entire order and send it to our customer service 019-278 7837 or hello@yookybites.com . Our customer service officer will advise the further steps for replacements.
7. Which address should I ship my order to?
Our delivery timing varies depending on the traffic (there might be a delay, or earlier delivery timing). We would advise you to follow the timing that you are available to pick up.
8. How do I know my item is arriving?
You may get a call/sms/whatsapp when the rider is on the way to you. Or you may seek assistance from our customer service 019-278 7837 or hello@yookybites.com .
9. What if I am not around at the time of delivery?
You may inform us earlier at least 1 day before we send out. We will see how to arrange for the delivery. If you inform us after we have sent out,we will not be held responsible for the condition of the product as the product is no longer in our hands.
10. I have other questions. How?
Kindly whatsapp our customer service 019-278 7837 or hello@yookybites.com
1. Are all yookybites products vegan?
Most of our products are vegan. We differentiate our products based on product name:
Vegan: No dairy and eggs contain
Dairy-free: Contain eggs
Eggless: Contain dairy
2. Are all yookybites products halal?
Our product is all vegetarian friendly. There are no animal products and alcohol added. For now, we have not got the halal certificate yet and we are currently planning to apply for one.
3. My product/bread/cake looks like the picture shown on the website.
Item(s) may differ from what is displayed on our website as the picture is for illustration purposes only. Plus, our bread is handcrafted and not using any machine.
4. Oops! I have received faulty/spoiled!
We are deeply sorry. Please provide us with your order number with a short description together with a picture of the entire order and send it to our customer service 019-278 7837 or hello@yookybites.com . Our customer service officer will advise the further steps for replacement.
1. Do I need to register and account?
We would advise you to register an account. This is to ease your future purchase order.
2. How do I create an account?
You may click on this link https://yookybites.com/account/register
3. By registering an account, will I receive updates on sales and promotions?
No, unless you opt to receive our newsletter via email.
